Frequently Asked Questions
When should I call?
The Crisis Center for South Suburbia is open 24 Hours a day to accept crisis calls at 708-429-SAFE (7233). It is recommended that a call to our hotline be made from a safe secure location away from the abuser. Police stations, hospitals, libraries, and friend’s homes are just a few options.
What should I bring?
Due to limited space in shelter, you may bring 1 bag of clothing or personal items per family member. Our program offers meals, clothing, and personal toiletries at no cost, ensuring all your basic needs are met during your stay.
Will I have to pay anything or have insurance?
No, All Services to victims of abuse are free.
Am I allowed to go to work or still go to school?
Absolutely, we want to support clients with maintaining their family routines as much as possible.
Where will my children go to school?
Children can attend school in our school district or attend school in their previous district depending on safety, commute and/or your needs. A case manager and local homeless liaison will provide support and guidance though the decision process.
What if I don't own a car?
We are located near public transportation and may be able to provide other transportation options as well.
Will I have someone to talk with?
Clients will be provided a case manager and therapist. There are also daily group provided to all residents and children.
What services will I receive?
The services offered at the Crisis Center are case management, counseling, domestic violence education, transitional housing, educational assistance, court advocacy, rental assistance and referral. Services are not guaranteed and are administered on a case-by-case basis.
Can my children get help?
Yes, children are also eligible for our programs and services.
How long can I stay?
45 days with extensions available pending circumstances.
Can I see my family and friends?
Yes, we encourage visits with family and friends, as long as safety is not compromised. Visits must be done offsite only due to confidentiality. Family and friends can pick up and drop off at shelter if they are willing to sign a confidentiality contract.
Will I be safe?
We have safety procedures in place and do our utmost to keep clients, staff and employees safe.
What happens if my abuser finds me?
We will work with you to find a safe location for relocation.
Can I leave?
You may leave at any time during your stay. We do have a curfew of 9pm, however, approval from your case manager to extend your curfew can be allowed on occasions.
What will I learn?
Domestic violence education, self-esteem and many other topics are provided on a weekly basis.
Do I have to have an order or protection?
No, you may discuss this with your case manager or a court advocate if needed.
Will I be sharing a room?
Possibly, but we are currently housing one household to a room at this time.
Are there rules?
We are a voluntary services organization, however we do have rules that encourage a safe nurturing environment.
Do I need to bring food?
Food is provided by the Crisis Center, but you are also welcome to bring in a small amount of food of your own if you prefer.
Should I worry about discrimination?
No, it is the policy of the Crisis Center for South Suburbia to provide services to all persons without regard to race, color, national origin, religion (creed/beliefs), gender, gender identity, sexual orientation, age, socio-economic status, marital status, political affiliation, disability or unfavorable military discharge including those who are 60 years of age and older as mandated by the Older American Act, the Illinois Act on Aging, and their applicable rules and regulations pursuant thereto or any other characteristic protected under applicable federal or state law in any of its activities or services. Additionally, services are provided free of charge to all victims of domestic violence. How to File a Complaint
